Please read this Privacy Policy carefully to understand how information is collected, used, and protected when you access and use the Ministry of Energy website (hereinafter referred to as the "Website").
1.1. Personal Information
This may include your name, email address, telephone number, postal address, and any other information you voluntarily provide when completing contact forms, registering for electronic services, or submitting requests through the Website.
1.2. Non-Personal Information
This includes technical and usage data such as browser type, operating system, Internet Protocol (IP) address, referring and exit pages, date and time of visits, and other Website usage information.
2.1. Direct Submission
Information provided directly by users when completing forms, submitting applications, or using electronic services available through the Website.
2.2. Cookies
The Website uses cookies to enhance user experience, facilitate navigation, and analyze Website usage.
2.3. Similar Tracking Technologies
Technologies such as web beacons and analytical tools may be used to measure performance and improve the quality of electronic services.
3.1. Service Delivery and Response
To communicate with users, process requests, and provide the requested electronic services.
3.2. Improving User Experience
To understand usage patterns, analyze Website performance, and enhance content and services.
3.3. Website Security
To detect unauthorized activities, prevent cyber threats, and strengthen the security of the Ministry's digital infrastructure.
3.4. Legal and Regulatory Compliance
To comply with applicable laws, regulations, and record-keeping requirements.
4.1. The Website uses essential cookies necessary for proper operation and the delivery of electronic services.
4.2. Users may manage or disable cookies through their browser settings; however, doing so may affect certain Website functionalities.
5.1. The Ministry does not sell, rent, or trade personal information to any third party.
5.2. Limited information may be shared with technical or consulting service providers acting on behalf of the Ministry, subject to strict confidentiality and data protection obligations.
5.3. Information may be disclosed where required by law, court order, or official request from competent authorities.
6.1. The Ministry implements appropriate technical and organizational security measures, including encryption and secure communication protocols (HTTPS), to protect information against unauthorized access, alteration, disclosure, or destruction.
6.2. Access to personal information is restricted to authorized personnel only and is governed by strict internal security policies and procedures.
7.1. Personal information is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal and regulatory obligations.
7.2. Once the information is no longer required, it will be securely deleted, destroyed, or anonymized.
8.1. Right of Access
You have the right to request a copy of the personal information held about you.
8.2. Right of Rectification
You may request the correction or updating of inaccurate or incomplete personal information.
8.3. Right of Erasure
You may request the deletion of your personal information where permitted by applicable laws and regulations.
8.4. Right to Object
You may object to the processing of your personal information in circumstances permitted by law.
8.5. These rights may be exercised by contacting the Ministry's Data Protection Officer using the contact details provided below.
9.1. The Ministry of Energy reserves the right to amend or update this Privacy Policy at any time.
9.2. Any changes shall become effective immediately upon publication on the Website, and the date of the latest revision will be updated accordingly.
For any inquiries or requests concerning your personal information or this Privacy Policy, please contact the Ministry of Energy's Data Protection Officer at:
privacy@moenergy.gov.sy